[afnog] RT email Piping

[Hervey Allen]

On 10/26/11 5:13 AM, Anibe Onuche wrote:
> Hello all,
> 
>  
> 
> Finally got it…!!!
> 
>  

That is excellent!

> 
> All you have to do is edit the /etc/aliases file and add the ff lines.
> 
>  
> 
> */support/**/: "|/usr/bin/rt-mailgate --queue general   --action comment
> --url http://localhost/rt/"/*
> 
>  
> 
> Where supportis the email you want to send it to (in this case
> support at yourdomaiin.com <mailto:support at yourdomaiin.com>)
> 
>  

Yes. Nice.

> 
> When you send a mail to support at yourdomain.com
> <mailto:support at yourdomain.com>, it  get delivered to request tracker
> software which in turn generates a ticket.
> 
>  

Exactly.

And, the general sequence of setup events is:

* Install RT and the rt-mailgate software

* Create a queue in RT with the same name as the email address you plan
to use (not necessary as seen above, but it can make connecting the dots
later a bit easier).

* Give the queue necessary permissions. You will need to allow
"Everyone" the ability to create tickets (among other permissions)

* You can test if the queue is working by sending a test email to the
email address you have setup to talk with RT via rt-mailgate in the
/etc/aliases file. For instance, if the email address was "support", then:

	$ echo "Problem with my router" | mail -s "Router problem"  \
          support at localhost

This presumes Linux/UNIX OS and you are testing on the same box where RT
is installed.

You can see an example of this in our exercises for RT and rt-mailgate
at the AfNOG Network Monitoring and Management Workshop (NM-E) here:

https://nsrc.org/workshops/2011/afnog-nm/raw-attachment/wiki/Agenda/exercises-rt-lab1.pdf

Anibe - I'm glad it's working for you :-)

Cheers,
	- Hervey

> 
> Hervey, Wilson thanks for your support.
> 
>  
> 
>  
> 
> Warm Regards
> 
> ----------------------------------
> 
> Anibe Onuche
> 
> Network/Communication Dept.
> 
> Phone : 234-1-0700-CALL-IXPN
> 
> Email : a.onuche at nixp.net,
> 
> Website : www.nixp.net
> 
>  
> 
> *From:*afnog-bounces at afnog.org [mailto:afnog-bounces at afnog.org] *On
> Behalf Of *Anibe Onuche
> *Sent:* Monday, October 24, 2011 1:39 PM
> *To:* afnog at afnog.org
> *Subject:* [afnog] RT email Piping
> 
>  
> 
> Hello All,
> 
>  
> 
> Can anybody help on email piping on request Tracker?
> 
> Seem to be having a challenge on that
> 
> The OS I am using is Ubuntu 10.4 and the MTA is postfix
> 
>  
> 
>  
> 
> Warm Regards
> 
> ----------------------------------
> 
> Anibe Onuche
> 
> Network/Communication Dept.
> 
> Phone : 234-1-0700-CALL-IXPN
> 
> Email : a.onuche at nixp.net,
> 
> Website : www.nixp.net
> 
>  
> 
> 
> 
> _______________________________________________
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-- 
Hervey Allen      Network Startup Resource Center
hervey at nsrc.org   http://nsrc.org/ : http://facebook.com/nsrc.org
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