[afnog] Can't using Mac OS 10

[Steven G. Huter]

> We have some dial-up clients who uses macintosh OS 10. They get the following error messages when dialling;
>
> -authentication failed, and
> -the modem has unexpectedly hanged up verify your settings and try again.

...

> My google search tells me that this problem could be caused by bad 
> modem pool at the administrators side. Show modems on the router showed 
> some of the modems marked bad.  They have however been repaired but the 
> problem is still there.
>
> Is anyone familiar with this problem. Pls help!

Hello Rita,

If you want to try to troubleshoot with the specific users, on Mac OS 10, 
ask the users to try some different modem configs.

i.e. - go to System Preferences, Network, Select the "built-in modem" 
and select the modem tab.  From there, they can select:

"Apple Internal Modem (v.92)"
"Apple Internal Modem (v.90)"
"Apple Internal Modem (v.34)"

Ask them to try the different modem configs to see if one will work.
v.34 is probably the best setting for testing. that will slow down the 
modem, but should be best for line noise problems, in case that is the 
issue.

and, of course, that assumes they have dialed the correct phone number, 
username/password are correct, the caps lock key is off, etc.

best regards,

steve