[afnog] Position available

[Gary Cowan]

I have the following positions available for citizens of the countries as
below.Please reply on gary at hrpractice.co.za.I will reply to those suitable
for the positions.
Regards
Gary
Country Guinea Salary 2000 000 Guinea Francs per month
Position Service Centre Supervisor, Managed Services

B. Job purpose 

*	To represent Company in the Country of responsibility/Workshop with
customers, suppliers, government bodies and local authorities
*	If additional staff are present in the country, supervise all the
activities carried out by service centre engineers and technicians including
installation, commissioning and maintenance of network systems and customer
equipment.


C. Key-result areas 

*	Ensure delivery of all managed services such installations,
maintenance and local professional services within cost and agreed quality
SLA, and, if need be, carry out the installation and maintenance of
operating equipment, desktop and network connections.
*	To perform all installation and repairs with new connections or
customer equipment according to standards and procedures
*	To maximize customer satisfaction with the delivery of first class
on site field repairs, installation and preventive maintenance.
*	Contribute to the operations planning and service development by
providing expertise and cost information.
*	Ensure proper activity reporting of all services provided to
internal customers, or external customers 
*	Manage local supply and logistics services either internally or via
subcontractors.
*	Ensure first level technical support to workshop staff.
*	Manage first line responsibility and the local workshop service
escalation process.
*	If applicable, supervise staff and ensure adequate training and
development is provided to them and carry out annual appraisals and input
into salary review process.
*	Ensure proper spare levels for internal customers and external
customers, 
*	To assure  competitive strength and position and business growth
through the provision of the highest quality technical services to our
customers.
D. Job contacts  

*	Within  :
*	In addition to other departments in the Managed Services department
:
*	Other departments in the Desktop Services division.
*	Marketing and Sales.
*	Finance and Accounting.
*	
*	Outside :
*	 customers.
*	Professional services and repair subcontractors.
*	Freight forwarders and shipment agencies.
*	Local authorities and banks.
*	
*	
*	
*	E. Job dimensions 
*	
*	Decision-making authority :
*	In co-ordination with 1st level-up line manager, selection and
resourcing of staff based on budgets approved by the Regional Director
Managed Services.
*	Authorization for the buying of spare parts and whole units to
defined budget limits.
*	
*	Staff / Budget managed :
*	A Service Centre Supervisor typically is either the only staff
present in a country/workshop, or supervises a small team of up to 1-2 staff
(max 4) in the local country service centre operation.
*	Supervise the service centre operating budget within the
geographical area of responsibility. This typically would be a budget of up
to 100K USD$ depending on the country circumstances and a revenue of approx.
100K USD$.
*	
*	F. Knowledge, skills and experience required 
*	
*	Education and training:
*	Diploma in Telecom / Computer Science, or equivalent degree
*	Alternatively, equivalent competencies acquired through previous
work experience
*	
*	Competencies: 
*	Excellent Customer Focus (providing value to the customer; focusing
on customer as the top priority; seeking to make frequent incremental
improvement for the customer, etc.) 
*	Focus on Results (demonstrating a sense of urgency; persisting in
the face of obstacles; putting top priority on getting results, etc.)
*	Planning & Execution (able to handle multiple demands and competing
priorities; assigning clear accountabilities backed by appropriate
authority; monitoring work progress; building an effective team with
complimentary strengths; work effectively in complex organisation, etc.)
*	Financial Acumen (continually looking for ways to reduce costs;
establishing and maintaining a realistic budget; consistently stressing the
importance of improving profitability, etc.)
*	Leading courageously (taking a stand and resolving important issues;
acting decisively; challenging status quo thinking and assumptions, etc)
*	Strategic thinking (developing strategies and tactics to enhance the
competitiveness of the Company; balancing big picture concerns with
day-to-day issues; generating innovative ideas, etc.)
*	Seasoned Judgement & Decision-making (understanding complex
relationships and concepts; making sound decisions based on adequate
information; making timely decisions, etc.) 
*	Influencing and Negotiating (winning support from others; shaping
the opinions of key stakeholders; working through conflict to create a
win/win result, etc.)
*	Modeling Open Dialogue (interacting with people openly and directly;
creating open channels of communication; listening carefully to input from
customers; effectively communicating ideas verbally and in writing, etc.)

*	Technical Competencies

*	Understand technically and have worked with in the past Desktop PCs,
LAN, WAN telecommunications equipment and standard software packages i.e.
Windows.
*	To be able to understand and communicate on a technical level with
both staff and customers in order to provide technical input and leadership
into the decision making processes.

*	Experience and functional Competencies:
*	3-4 years as a Field Service engineer and prior experience in
international business environment.
*	At least 2 years experience in a supervisory or team-leader
capacity.
*	Proven working experience in complex, multi-cultural and matrixed
organizations.
*	Extensive telecommunications desktop knowledge in the areas of
hardware and software.